Effective Date: 2025/11/05

At BioPeptideTech, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

  • You may return products within 14 days of receiving your order.
  • To be eligible for a return, the product must be unopened and in its original packaging.

2. Non-Returnable Items

  • Opened or used products cannot be returned for health and safety reasons.
  • Gift cards and downloadable products are also non-returnable.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at aininggrace@gmail.com or through our messaging platforms (WhatsApp: +19568387529) to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Once authorized, securely package the item and include a copy of your order confirmation.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
  • We recommend using a trackable shipping service to ensure your return is received.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within7 days.

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

7. Contact Information

For any questions regarding returns or refunds, please contact us at:

  • Email:
    • aininggrace@gmail.com
  • WhatsApp:
    • +19568387529

Thank you for choosing BioPeptideTech!